Organizational Development

Organizational Development

In times of substantial change, it’s essential to closely monitor organizational development and attend to the organization’s structures, processes, and people. Technological possibilities are changing rapidly and impact not only procedures, collaboration, and results, but also corporate culture. Many companies are currently facing the challenge of redefining processes while aligning the experience of seasoned employees with the driving power of younger generations. Effective organizational development strengthens corporate culture, simplifies processes, and enhances successful recruitment and employee retention.

Internal Communications

Efficient and smooth communication is the backbone of a strong organization. It permeates all activities from personal communication to operational processes and data management all the way to marketing and reporting. Internal communication among different specialists and units as well as across leadership levels requires complex communicative competences, like interdisciplinary and intercultural communication, for which clarity is crucial. These challenges may require unconventional solutions. Whatever the conditions, we advise and support organizations with solutions and hands-on workshops, in which leadership and teams develop relevant skills.

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Operational communication is complex, yet it must be as simple as possible. This is the reason why formats, channels, processes, language, and visualizations in operations should facilitate easy and clear collaboration. We help operational units with specific and practicable solutions as well as in-house workshops from onboarding to conflict management.

Intercultural competences are becoming increasingly indispensable. International organizations and workplaces use languages that are spoken by native speakers of different languages. This may challenge smooth communication, bring about misunderstandings, or even create unfavorable team dynamics. We help organizations set smart language policies and show leaders in hands-on workshops how to communicate professionally with stakeholders, colleagues, and clients.

In international organizations, leadership faces particular challenges. They must be able to communicate precisely, turn diversity into strength, and foster team spirit to achieve goals. Smart communicative processes and corporate language enable teams to reach goals. In coaching and workshops, we enable leaders with practicable solutions to handle specific communicative challenges, like meetings, operative processes, or conflict management.

Leaders of international teams face increased communicative challenges. When teammates speak several languages and know different cultures, communication and team dynamics may be challenged. Our seasoned expert has extensive experience and shows with a myriad of examples the kinds of challenges that occur in international collaboration and how they can be remedied with clear, interculturally sensitized communication.

Change Management

Companies and organizations consist of people assisted by tools or machines. Each impending change, such as the implementation of a new digital tool or an organizational restructuring, entails that procedures, processes, and teamwork will change. For successful organizational development during change processes, it is essential to focus on the people and bring everybody on board early enough. This is what change managers do.

Supporting the collaboration of people within complex systems is our area of specialization. We develop strategic change management plans and execute them transparently while taking the corporate culture as well as the market environment into consideration. This makes gradual change possible and guides staff at eye level.

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Understanding and considering the interests of different stakeholders is a prerequisite for successful change strategies. We are experienced in eliciting and understanding stakeholders’ interests to develop strategic communication plans, lead and give interviews, hold workshops, and represent interests toward the public.

Change is only successful when it comes along with cultural change. Cultural change must consider the dynamics within the team as well as among stakeholders. We design future collaboration processes and guide organizations through cultural change.

If required, we regularly carry out targeted surveys and conversations with key agents and stakeholders. This makes it possible to identify needs and interests early enough and react accordingly.

The implementation of new tools requires targeted training. We have extensive experience in enabling professionals and coordinating effective training programs for the transformation to be smooth and effective.

Quality Management

Functional communication processes and clean documents substantially contribute to success. Above all critical documents, like concepts, applications, website texts, or publications, must be clear and well structured. We evaluate documents and templates with the aim of optimizing communication with lasting effects by checking them for language quality, format, as well as the standards required to hit target.

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We analyze the quality of communication processes regarding language, content, structure, or communicative standards, and we accompany optimization and change processes as board or committee members.

Operational communication begins during onboarding and upon arrival in the morning, and it permeates the entire organization. Each communicative process can be aligned for it to enhance achievements. We optimize communicative processes and align them with specific goals. In English, German, and several languages, as well as visually.

For important publications and documents, as well as in case of doubt or conflict, it is necessary to have the quality of documents or communications evaluated by an external expert. We issue independent expert certificates of written documents regarding quality, linguistic correctness, precision, as well as reception by the target group or public, and we propose possible improvements.

Project Management

Projects achieve goals that are set outside the line and under consideration of specific groups of interest, such as the implementation of a digital tool or the restructuring of a business unit. Project teams consist of specialists who have been assigned strategic roles to achieve the common goal. The project’s management takes the responsibility of executing the project plan, coordinating processes, managing resources, and ensuring deadlines and quality standards are met. It defines and assigns roles, monitors decision processes, and communicates with leadership and sponsors.

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Project success depends on strategic planning and strict execution, as well as the ability to communicate with all stakeholders at eye level. We take charge of projects, ensure deadlines and quality requirements are met, and guarantee full transparency.

In larger projects, a project management office (PMO) strategically supports the project lead with administrative tasks and the coordination of activities. We take charge of managing PMO responsibilities and use the tools chosen by the project lead.

Communication with stakeholders must happen at eye level and consider their interests. In projects, however, stakeholder management is often complex. Regardless of whether the addressee is the board of directors, the management, the public, or the manufacturing department, we develop a strategic stakeholder management plan and execute accordingly.

Quality management ensures results meet expected quality standards. This requires clearly defined requirements as well as selected experts for assessments and quality assurance. We coordinate quality management and find the right partners.

Project Communication

Strategic and specialized communication is an effective instrument that enhances project success. When information flows, collaboration is smooth even in complex project matrices. To ensure smooth communication, it’s essential to plan which parties must stay informed and over which channel and in consideration of not only organizational and technical conditions, but also the cultural environment.

We support the project lead with seamless project communication. Depending on project scope, we lead communication or collaborate with the existing team to make sure communication effectively supports project success.

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Irrespective of whether the project lead envisages an application to the board of directors, a report to the management, an address toward the public, or an internal event, we plan your information flow and ensure it effectively reaches stakeholders with accurate content and style.

Projects that are of public interest must proactively plan media appearances. We plan, contact, and inform the media, represent interests toward the public, and act as contact point for questions and queries by external stakeholders.

When several project collaborators will be informing internal and external stakeholders over the course of the project, communication must be consistent and convincing throughout. The instruments to achieve consistent quality are language rules and concepts. We elaborate these documents for them to support the project’s success.

Projects are always part of larger change processes. We take charge of capturing the picture before, during, or after the change by documenting, archiving, or also publishing the process.

Communication Concepts

The right language in the accurate format allows information to flow, increases efficiency and quality, and brings values to life. We accompany organizations in developing and implementing effective communications to create a strong base for operations, the organizational culture, and the brand. Clear and value-driven organizational communications master two challenges at once: they optimize communicative processes and strengthen the organization’s spirit from within.

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Each organization is unique and defines itself by its vision, mission, and offer. They provide the backbone for business and product development and particularly for branding and marketing. Precise terms ensure clarity, transmit values, and inspire collaboration. In a workshop, we flesh out the most accurate terms and concepts that capture the organization’s spirit, and we put vision, mission, and USP into precise words. This provides the basis for text blocks, templates, and prompts that lastingly ensure effective communication.

Each organization stands for values. These values depend on the offer and the mission; they often include reliability, innovation, quality, or sustainability. It is essential to put these values into words for staff to create a common and accurate language which shapes organizational culture and the brand. During a workshop, we define we identify key features and values and develop a variety of useful text blocks and prompts, and we recommend a tone that aligns with the organization’s spirit and staff. This constitutes a solid foundation for successful organizational culture that will yield results.